Customer Service Window

Lead and direct shipping clerks and Final Inspectors in daily operations, ensuring all processes meet company standards for accuracy and quality. Supervise Final Inspectors to verify outgoing materials meet specifications before shipment, coordinate communication between inspection staff, loading teams, and sales representatives, and manage the truck check-in screen and shipping schedule. Review and approve changes to checked-in orders, oversee documentation including packing lists and driver sign-outs, and ensure compliance with Quality Management System standards. Maintain a clean, organized, and safe work environment while enforcing PPE use and providing training to staff. Supports continuous improvement initiatives and identifies process inefficiencies.