Customer Service Window Representative
$40,310–$40,310 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Provide professional customer service support at the walk-in service window, assisting customers with violation-related questions, payment inquiries, and general program information. Process customer payments including cash, checks, money orders, and credit card transactions while reconciling daily activity accurately. Use web-based systems to review, update, and process violation information, and enter, edit, and verify customer and violation data for accuracy. Gather information to research and resolve inquiries, and open, scan, and process inbound correspondence. Support clerical functions such as filing, document handling, mail processing, and records maintenance. Train and coach backup personnel during staffing absences or leave periods, and communicate escalated concerns to supervisors. Maintain confidentiality and adhere to established procedures while representing Prime Response, Inc. in a fast-paced environment.
Required Qualifications
- Ability to pass a background check and drug test
- High school diploma or GED
- Must be able to pass all required background checks, drug screening, and contract-related onboarding requirements
Desired Qualifications
- Prior customer service, office, clerical, cashiering, call center, or administrative experience
- Experience handling payments, reconciling transactions, or working in a public-facing service environment
- Ability to train, coach, and provide real-time support to backup personnel performing customer service window duties
- Strong verbal and written communication skills
- Strong attention to detail and commitment to accuracy
- Ability to remain professional and courteous when assisting customers, including in difficult or high-volume situations
- Ability to learn and navigate multiple computer systems, web-based tools, and databases
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment
- Dependable, punctual, and able to work independently and as part of a team
- Flexibility and willingness to assist with other operational needs as required
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