Customer Service Trainer
$52,000–$113,000 year
On-site · Amherst, New York, United States
Job Summary
The Customer Service Trainer is responsible for developing, maintaining, and delivering training and reference materials for Cubic Contact Center staff. This role involves assessing trainee performance, coordinating departmental needs-analysis, producing training materials, training staff on various customer service channels, and collaborating with management to enhance training plans. Candidates must have a Bachelor’s degree and at least two years of contact center experience, with strong communication skills and proficiency in MS Office.
Required Qualifications
- Bachelor’s degree or equivalent professional experience
- Minimum of two years of experience in a contact center environment
- At least one year of experience in training, adult education, or serving in a leadership role
- Strong communication and interpersonal skills
- Proficiency in MS Office including Word, Excel, SharePoint, and PowerPoint
Desired Qualifications
- Experience in training
- Experience in adult education
- Leadership experience
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