Customer Service Technology Specialist
On-siteAlphen aan den Rijn, South Holland, The Netherlands
Job Summary
Customer Service Technical Specialist at Enablon (a Wolters Kluwer business) provides post-deployment services for enterprise Enablon software solutions, directly responsible for qualification and tracking of client requests and delivering solutions (expertise, configuration, development, etc.) within the expected response time. May provide additional support such as product refreshers and coaching. Handles quick wins and mini-implementation projects spanning weeks to over a month, and performs design, configuration, testing, and documentation to ensure customer satisfaction. Hybrid: eight days a month in the closest office to connect with colleagues; location in Alphen aan den Rijn, Netherlands.
Required Qualifications
- Advanced Troubleshooting: Diagnosing and resolving a broader range of issues
- Project Assistance: Supporting technology projects aimed at improving service
- Training: Ability to guide and train new team members
- Documentation Management: Updating support documentation
- Customer Guidance: Providing clear instructions to customers
- Collaborative Problem Solving: Working with peers to resolve issues
- Follow-Up Skills: Ensuring thorough resolution and customer satisfaction
- Analytical Skills: Identifying patterns in technical issues
- Bachelor’s degree or equivalent related work experience
- 2 - 3 years work experience in IT domain
- Languages: English required; Dutch a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.