Customer Service Technician
On-site · Manchester, England, United Kingdom
Manchester, England, United KingdomOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Service Technician role in Manchester, UK, providing technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways); responsibilities include diagnosing hardware/software issues, repairs, calibrations, preventive maintenance under SLAs, training customers, and collaborating with engineering/quality teams while ensuring safety and compliance with railway standards.
Required Qualifications
- Technical education in electronics/electromechanics
- 3+ years hands-on repair/testing experience
- Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet)
- English required; German/French a plus
- Willingness to travel (20–30%)
- Customer-oriented, precise, proactive
- Familiarity with the railway or broader transportation sector
- Previous exposure to CRM systems and digital service platforms
- Ability to interpret basic technical documentation or schematics
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