CUSTOMER SERVICE TECHNICIAN
On-site · Austin, Texas, United States
Job Summary
Customer Service Technician in Austin, TX supports post-sales services including installation, maintenance, and training for Elevate Healthcare products; role requires strong technical troubleshooting, field travel up to 25%, and excellent communication to ensure customer satisfaction and loyalty. Responsibilities include repairs at customer sites, diagnosing complex issues, managing parts and expenses, installing AVS equipment and patient simulators, coordinating travel, and providing technical support and documentation.
Required Qualifications
- Associate degree or technical certification in engineering (electronics or robotics) or related technical experience of at least 5 years, including 3 years supporting clients in the field or by phone.
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