Customer Service Technician
$36,088–$55,578 year
On-siteRochester, New York, United States
Job Summary
Safely load, secure, and deliver medical equipment to customers while retrieving items from locations and transporting them back to the office. Educate clients on equipment features during delivery and complete all paperwork and data entry accurately for billing, inventory, and regulatory compliance. Process, clean, inspect, and test equipment including inventory maintenance to ensure quality medical equipment is in the right place at the right time. This role supports a 24/7 schedule with flexible hours including evenings, weekends, and holidays, requiring the ability to lift up to 75 pounds and stand for long periods.
Required Qualifications
- 21 years of age or older
- high school diploma or equivalent
- current, valid, and unrestricted driver's license
- safe driving record based on Agiliti policies
- customer service experience
- basic computer skills
- willingness to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule
- ability to lift and/or push up to 75 pounds
- ability to stand and walk for long periods of time
- ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time
- ability to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements
Desired Qualifications
- Prior work experience in hospital setting
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