Customer Service Technician - $2,000 Sign On Bonus
On-siteLynnwood, Washington, United States
Lynnwood, Washington, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Perform customer service and installation duties for broadband, voice, and data networks, including reading layout diagrams, running fiber optic and CAT5 jumpers, and installing ONTs, routers, and internet hubs. Execute tasks such as splicing fiber drops, configuring customer-owned computers, and educating clients on internet access while adhering to OSHA safety requirements and ladder safety. Utilize test equipment to interpret results, verify service, and clear tasks within the Mobile Tech Portal. This role requires your own vehicle and tools, and may involve working in attics, crawl spaces, or pole climbing.
Required Qualifications
- The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision
- MUST HAVE YOUR OWN VEHICLE AND TOOLS!
- Ability to communicate with customers effectively and professionally
- Ability to read a mainframe/cross-connect/control point layout to run jumpers
- Ability to read, understand and follow the instruction on dispatched Jobs, trouble tickets, project prints, throw and sequence sheets and associated record updates
- Ability to utilize test equipment and interpret test results for all workstreams
- Necessary computer skills and Android platform mobile device application usage
- Basic electricity
- Basic transmission of xDSL installation
- Completion requirements for each Unit
- Configuration of Customer-owned computers
- Connecting fiber optic jumpers and drops (aerial, buried, and plenum)
- Educating Customer in internet access
- Experience in telephone service (VOIP or Copper, as appropriate)
- Experience with routers and home networking
- Experience with test sets as required
- General computer skills
- Installation may include running or reusing COAX or CAT 5 wiring
- Installation may consist of utilizing MOCA or Wi-Fi technology
- Installation of aerial drop
- Installation of internet hubs and routers
- Installation of ONT and power supplies
- Knowledge of COAX cable sizes and types and installing connectors
- Knowledge of working with fiber and copper facilities
- Ladder safety
- May include burying CAT5/coax up to 50 ft
- May require running of temporary fiber drop but so as not to cause a safety hazard to the public, e.g., over roads, sidewalks, or driveways
- OSHA safety requirements
- Pole climbing
- Splicing of fiber drop connectors
- Station installation and repair (Cat 3, Cat 5e, Cat6, RJ11, RJ45 jacks, drop, and NID)
- Technical understanding of loss, attenuation, and tiling
- The telephony color code and to be able to identify assigned cable pairs
- Verification of service
- When required, placing wires between walls
- Working knowledge of workforce management system: Including but not limited to: Mobile Tech Portal and associated task clearing codes
- Working within attics or crawl spaces
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