Customer Service Technical Trainer
On-site · Franklin, Tennessee, United States
Job Summary
Lead high-quality, hands-on training for customers working with automated conveyor and PLC control systems. Translate safety rules, operating instructions, maintenance manuals, and procedures into clear training plans; coordinate vendor-led training and organize supporting documentation; communicate with Maintenance and Operations teams to ensure contract requirements are met; track completed trainings and gather feedback to improve quality; identify when customers need remedial training and coordinate billing; capture video of maintenance procedures to support training documentation. Travel up to 50% to customer and vendor sites to deliver and receive training. Requires two years of experience with automated conveyor systems and PLC controls, understanding of high/low voltage electrical systems, ability to build structured training plans with clear goals, confident presentation of technical information, willingness to support customers on weekends, strong customer service instincts, and excellent organization under shifting schedules.
Required Qualifications
- Two years of experience with automated conveyor systems and PLC controls
- Understanding of high and low voltage electrical systems
- Ability to build structured training plans with clear goals and outcomes
- Experience presenting technical information to non-technical audiences
- Willingness to support customers on weekends when needed
- Strong customer service instincts and ability to listen, collaborate, and build trust
- Ability to stay organized and calm while balancing shifting priorities and evolving schedules
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