Customer Service Technical Support Representative
On-site · Eufaula, Alabama, United States
Job Summary
The Customer Service Technical Support Representative provides technical and sales support to consumers, dealers, and sales representatives. Responsibilities include post-sale support, including troubleshooting and order management for replacement parts and repairs, as well as pre-sale assistance regarding product selection and availability. The role also involves documenting interactions to drive improvements in product quality and executing reports to support departmental activities. The position emphasizes maintaining performance metrics and improving customer service efficiency.
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