Customer Service/Technical Support
$53,500–$65,000 year
On-siteWaterloo, Iowa, United States
Job Summary
Assist or lead the creation and updating of documentation, checklists, and procedures while executing day-to-day activities that map and script processes for new and existing customers. Maintain industry knowledge through self-study of technology updates, collaborate with stakeholders on development and delivery, and perform product demonstrations for customers and staff. Schedule training sessions, confirm customer feedback for enhancements, identify new application opportunities, and provide product recommendations to increase revenue. Troubleshoot system anomalies within the EPS infrastructure and relay feedback to relevant stakeholders. Requires a BA degree or three to five years of experience, strong business acumen, and MS Office proficiency. Starting salary range is $53,500-$65,000. Shifts run 8/9/9:30am to 4/5/6pm.
Required Qualifications
- Post Offer Background Check
- Drug Screen
Desired Qualifications
- BA Degree
- 3-5 years of experience
- Strong business acumen
- Strong detailed written and verbal communication
- Ability to present information effectively utilizing multiple types of media
- Ability to adapt to change and shift gears as the need dictates
- Desire to grow and develop themselves as well as their team
- Experience with MS Office Suite (Excel, Word)
- Strategic problem-solving skills
- Ability to collaborate cross-functionally
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