Customer Service Technical Specialist (Trodo SIA / Latvija)
Hybrid · Mārupe, Mārupe, Latvia
Job Summary
Customer Service Technical Specialist at Trodo Latvia combines mechanical knowledge with a customer-focused approach to help customers find the right automotive parts. You will navigate car parts catalogues to identify components and ensure accurate, timely order processing, assist customers with automotive-related and general inquiries to identify and select correct parts, follow company communication guidelines and maintain the required tone of voice, and spot potential issues in customer selections while providing expert recommendations for suitable alternatives. Strong knowledge of car parts catalogues, excellent communication, a passion for automobiles, and good English are required.
Required Qualifications
- Strong knowledge of the automotive industry, particularly car parts catalogues and automotive components
- Excellent communication and interpersonal skills
- A genuine passion for automobiles and enthusiasm for staying up to date with industry developments
- Good English language skills, essential for communicating with foreign customers
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