Customer Service Technical Associate
$29,700–$49,650 year
HybridHagerstown, Maryland, United States
Hagerstown, Maryland, United StatesHybridFull Time$29,700–$49,650 yearEntry LevelHigh School Or EquivalentTECHEnterprise
Full TimeEntry LevelHigh School Or EquivalentEnterpriseTECH
Job Summary
Assist with account lookup, product access adjustments, and order entry for Wolters Kluwer Health customers via phone, email, and chat. Manage database records to maintain accurate account transactions and monitor quality control for all interactions. Resolve routine problems using established procedures while communicating enhancement requests and bugs to the product team. Adhere to deadlines to minimize backlogs and build customer loyalty by applying company values. Perform extended hour shifts and execute other assigned duties under supervision.
Required Qualifications
- High school diploma, GED, or equivalent
- Previous customer service experience
Desired Qualifications
- 1+ years of experience within a Call Center role or equivalent (i.e., trade school or other training)
- Experience with CRM systems
- Proficiency in Microsoft Office/Office 365
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.