Customer Service Team Supervisor - Boynton Beach, Florida

Coordinate charge submission, coding reviews, accounts receivable follow-up, and work queues to ensure timely revenue cycle functions. Monitor denial trends, analyze unbilled charges, and compile monthly reports on cash flow variances and physician volume. Directly supervise billing staff by delegating tasks, evaluating performance, and training employees on CPT/ICD-10 manuals and payer policies. Serve as a resource to physicians and front-end staff regarding local and national coding guidelines, reimbursement policies, and insurance verification. Act as a financial counselor to clarify patient benefits and liaise with vendors and insurance companies to resolve complex claims. Escalate operational issues to leadership while maintaining compliance with practice guidelines and patient confidentiality standards.