Customer Service Team Operator (Graves/Shift 3)
$34,320–$36,400 year
On-site · Hagerstown, Maryland, United States
Job Summary
Process alarm signals quickly, accurately and professionally while managing stressful situations. Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties. Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly. Accurately document all responses for the alarm on the computer. Learn and use new software to complete multiple tasks. Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Required Qualifications
- 18 years of age or older
- high school diploma or GED
- availability to work Day/Early morning shifts
- willingness to work 1 weekend day each week or every other weekend
- willingness to work holidays
- ability to pass a 2 week fully-paid training class
- ability to pass a pre-employment drug test and background check
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