Customer Service Team Member - Overnights
Hybrid · Cardiff, Wales, United Kingdom or Southampton, England, United Kingdom
Job Summary
Provide exceptional customer service via phone, email, live chat and social media; take ownership of customer issues and offer solutions; respond to complaints and escalate as necessary; contribute to continuous improvement of processes and workflows within a dynamic, fintech contact center; participate in 6 weeks of in-person training before transitioning to an overnight rotation; adapt to a fast-changing environment while upholding Starling's customer-first values; shifts are 20:00–07:15, 37.5 hours per week, with hybrid working patterns balancing home and office.
Required Qualifications
- Excellent written and verbal communication skills
- Comfortable talking to customers via phone, email, live chat and social media
- Ability to maintain high standards and continually improve service
- Resilience and ability to handle emotive customer interactions
- Willingness to participate in 6 weeks of face-to-face training in local office
- Basic IT skills to navigate laptops and systems
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