Customer Service Team Leader **Internal Applicants Only**
$30,000–$33,000 year
On-siteDesborough, England, United Kingdom
Job Summary
Lead and develop the Transport Administration team, allocating workloads, managing resources, and overseeing transport administration processes to ensure system accuracy and compliance. Act as the escalation point for customer, operational, and administration issues, managing communications, reporting, KPI production, and service reviews. Investigate and resolve outstanding documentation, monitor team performance through coaching and briefings, and manage absence and holidays to maintain operational continuity. Represent the business in customer meetings and SLA reviews to drive continuous improvement.
Required Qualifications
- Exceptional attention to detail and accuracy
- Excellent organisational and time management skills
- Ability to work independently with minimal supervision
- Strong team-working and collaborative approach
- Proven ability to prioritise workloads and meet deadlines
- Excellent problem-solving and decision-making skills
- Strong supervisory, leadership, and motivational abilities
- Ability to train, coach, and support others to achieve agreed targets
- Experience in monitoring, reviewing, and evaluating performance against objectives
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