Customer Service Team Leader
$42,640,000–$42,640,000 year
On-siteCicero, New York, United States
Job Summary
Lead the store as Manager on Duty, ensuring safe work practices, facility cleanliness, and proper cash drawer balances. Supervise employees and volunteers while resolving customer concerns and maintaining donation round-up targets. Monitor cash registers, balance receipts, and transmit required reports. Perform various team roles including cashiering and donation door coverage, and assist with employee meetings and equipment maintenance. Notify Maintenance or IT managers of system defects promptly. Work nights, weekends, and holidays with flexible availability. Requires an associates degree preferred and one year retail experience with six months supervisory experience.
Required Qualifications
- Minimum of one year retail experience
- At least six months supervisory experience
- Equivalent combination of education and experience
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to read and understand documents such as time cards and policy manuals
- Ability to write routine reports
- Ability to speak effectively and communicate clearly to other employees and customers
- Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume
- Able to apply basic financial and budgeting concepts
- Must be able to travel for work-related programs and meetings
- Must be able to move stock
- Must be able to climb or balance on step-ladders
- Must be able to stoop, kneel, crouch or crawl
- Must be able to frequently lift and/or move up to 10 pounds
- Must be able to occasionally lift and/or move up to 50 pounds
- Must be able to bend and turn
- Must be able to tag merchandise
- Must have open and flexible availability
- Must be willing to work evenings and weekends
- Must be willing to work nights, weekends, and holidays
Desired Qualifications
- Associates degree preferred
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