Customer Service Team Leader

Customer Service Team Leader at Paddy Power, leading customer-hosting duties in a UK retail shop. Responsibilities include welcoming customers, delivering best-in-class service, promoting Paddy offers, answering queries, and guiding customers to place bets via betting terminals, telephone services, and in-shop transactions. Maintain inviting shop presentation, act as the Shop Manager in their absence, adapt to varying situations while staying customer-focused, and fulfill social responsibility guidelines. The role includes driving shop goals, engaging with customers to deliver outstanding hospitality, and participating in training provided to support performance. Benefits and recognition opportunities are described in the offer package, with a focus on customer experience and team collaboration.