Customer Service Team Lead
$68,640–$79,040 year
On-siteWaukegan, Illinois, United States or Pleasant Prairie, Wisconsin, United States
Job Summary
Coach and develop Customer Service Representatives on product knowledge, policies, procedures, and performance metrics. Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews. Provide feedback to management on process improvements that increase efficiency and customer satisfaction. Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and training. Handle escalated customer issues and provide weekly support for customer interactions. This role is based at the Kenosha Branch, with a starting pay of $33 to $38 per hour.
Required Qualifications
- High School diploma or equivalent
- 3+ years of customer service experience
Desired Qualifications
- Bachelor's degree
- 2+ years of experience in a leadership / supervisory role
- Effective communication skills
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