Customer Service Team Lead
$16,200–$17,400 year
On-sitePiraeus, Attica, Greece
Job Summary
Provide mentorship, guidance, and career development to team members while implementing escalation channels per agreed procedures. Lead a high-performing team through transitions to build problem-solving, critical thinking, and technical capabilities. Establish team goals, collaborate on execution strategies, and measure progress to share results. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Requires at least two years of people management experience and strong analytical problem-solving skills. Salary ranges from 1350 to 1450 EUR gross monthly with benefits including health insurance, transportation allowance, meal allowance, and additional birthday leave.
Required Qualifications
- At least 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
Desired Qualifications
- Passion for the development of teammates
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