Customer Service Team Lead (Spanish/English)
$16,200–$16,200 year
On-sitePiraeus, Attica, Greece
Job Summary
Provide mentorship, guidance, and career development to team members. Implement escalation channels per agreed procedures. Lead a high-performing team through a transition to build problem-solving, critical thinking, and analytical capabilities. Establish team goals and collaborate on strategies for execution, progress measurement, and result sharing. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Requires C1/C2 fluency in Spanish and English, plus at least two years of people management experience. Monthly salary is 1350 EUR gross with health, life, and transportation allowances.
Required Qualifications
- C1/C2 Fluency in Spanish and English
- At least 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
Desired Qualifications
- passion for the development of teammates
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