Customer Service Team Lead
On-site · Nantes, Pays de la Loire, France
Job Summary
Lead and mentor a customer service team to address and resolve customer questions and issues via phone, email, and chat; manage escalated cases with professionalism; document interactions in the CRM; collaborate with other departments to ensure a seamless customer experience; analyze customer feedback to identify trends and drive improvements; ensure up-to-date product knowledge and company policies; responsibilities include mentoring junior representatives and supporting ongoing service quality improvements.
Required Qualifications
- Minimum of 3-5 years in a customer service role
- 1-2 years in a senior or supervisory position
- Excellent verbal and written communication skills
- Proficiency in using CRM software and other customer service tools
- Ability to work effectively in a team environment
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
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