Customer Service Team Lead - Penang
On-siteBayan Lepas, Penang, Malaysia
Job Summary
Mentor team members on career development and guide them through an exciting transition to build scalable problem-solving and analytical capabilities. Establish clear goals, collaborate on execution strategies, and deliver projects involving quantitative analysis, industry research, and strategy development. Identify actionable insights, suggest recommendations, and influence team strategy by advocating for users while partnering with global cross-functional teams to develop solutions. Serve as a cross-functional and global liaison in developed areas of expertise, working directly with international groups to solve analytical approaches and create effective solutions.
Required Qualifications
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
Desired Qualifications
- Bachelor Degree preferred
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
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