Customer Service Team Lead
Hybrid · Chicago, Illinois, United States
Chicago, Illinois, United StatesHybridFull TimeSenior LevelNot Specified
Type
Full Time
Level
Senior Level
Education
Not Specified
Job Summary
Oversee daily operations of the customer service team; mentor and coach representatives; manage performance and escalations; ensure scheduling coverage; implement improvements; collaborate with other departments; develop training materials; communicate policies.
Required Qualifications
- Extensive experience in customer service with experience in a supervisory role preferred or demonstrable experience in mentoring, training or supporting colleagues in showing readiness to move into a supervisory role
- Proven track record of managing and developing a high-performing customer service team
- Resolution management for customers and clients to an exemplary standard
- Excellent leadership and team management skills
- Strong problem-solving and conflict resolution abilities
- Outstanding communication and interpersonal skills
- Proficiency in customer service software and Microsoft Office Suite
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
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