Customer Service Team Lead - KL
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Mentor team members on career development and lead a high-performing group through a transition to build scalable problem-solving and technical capabilities. Establish team goals, collaborate on execution strategies, and deliver projects involving quantitative analysis, industry research, and strategy development. Identify actionable insights, suggest recommendations, and influence global team strategy by partnering with cross-functional units to advocate for users and develop scalable solutions. Requires a Bachelor's degree, two years of people management experience, and strong analytical skills.
Required Qualifications
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
Desired Qualifications
- Bachelor Degree preferred
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
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