Customer Service Team Lead (Italian/English)
$16,200–$16,200 year
On-sitePiraeus, Attica, Greece
Job Summary
Provide mentorship, guidance, and career development to team members while implementing escalation channels per agreed procedures. Establish team goals, collaborate on execution strategies, and measure progress through effective communication. Identify actionable insights, suggest recommendations, and influence team strategy to build problem-solving and critical thinking capabilities. Lead a high-performing team through transitions to develop scalable solutions. Requires C1/C2 fluency in Italian and English, two years of people management experience, and strong analytical skills. Salary is 1350 EUR gross monthly with benefits including health insurance, transportation allowance, meal allowance, and birthday leave.
Required Qualifications
- C1/C2 Fluency in Italian and English
- At least 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
Desired Qualifications
- passion for the development of teammates
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