Customer Service Team Lead (German/English)
$18,600–$18,600 year
On-sitePiraeus, Attica, Greece
Job Summary
Provide mentorship, guidance, and career development to team members while implementing escalation channels per agreed procedures. Lead a high-performing team through transitions to build problem-solving, critical thinking, and technical capabilities, establishing goals and collaborating on execution strategies. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Requires C1/C2 fluency in German and English, at least two years of people management experience, and a strategic mindset with strong analytical skills. Salary is 1550 EUR gross monthly with private health insurance, transportation and meal allowances, and an additional birthday leave day.
Required Qualifications
- C1/C2 Fluency in German and English
- At least 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
Desired Qualifications
- passion for the development of teammates
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