Customer Service Team Lead (French/English)
$16,200–$16,200 year
On-sitePiraeus, Attica, Greece
Job Summary
Provide mentorship, guidance, and career development to team members. Implement escalation channels per agreed-upon procedures. Lead a high-performing team through transitions to build problem-solving, critical thinking, and technical capabilities. Establish team goals and collaborate on strategies for execution, progress measurement, and result sharing. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Requires C1/C2 French and English fluency, at least two years of people management experience, and a strategic mindset with strong analytical skills. Includes constructive criticism experience and corrective action plan implementation. Offers competitive industry salaries, private health and life insurance, transportation and meal allowances, and an additional birthday leave day.
Required Qualifications
- C1/C2 Fluency in French and English
- At least 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
Desired Qualifications
- passion for the development of teammates
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