Customer Service Team Lead
$69,680–$84,760 year
On-site · Redlands, California, United States
Job Summary
As Customer Service Team Lead, you will lead, mentor, and coach a team of Customer Service Representatives to meet performance goals and uphold service standards. Key responsibilities include managing daily workflows, handling escalated customer issues, and collaborating with internal departments to enhance customer experience. You will analyze service metrics and prepare reports for senior management. This role requires a bachelor's degree in business or a related field and at least 5 years of relevant experience, along with strong leadership, decision-making, and customer service skills.
Required Qualifications
- 5+ years of professional experience in a similar position, supporting similar responsibilities
- Demonstrated leadership capabilities with sound judgment and effective decision-making skills
- Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
- A strong focus on customer satisfaction and the ability to foster a customer-centric culture within the team
- Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support
Desired Qualifications
- Experience or training in leadership to guide and motivate the team towards achieving their goals
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