Customer Service Team Lead

Customer Service Team Lead at Bass Pro Shops directs department associates to achieve sales, merchandising, and customer service goals. Oversees daily tasks including staff scheduling, interviewing and hiring input, coaching, training, and performance evaluations; ensures adherence to pricing, plan-o-grams, UPC integrity, and inventory controls. Develops product knowledge, conducts product demonstrations, coordinates special events, and supports the GSM/DM in achieving departmental sales, gross margin, and payroll objectives. Maintains a high level of customer service, leads teams to deliver a legendary customer experience, and promotes loyalty programs and in-store pickup. Familiar with POS and inventory management systems, and capable of motivating a team in a dynamic retail environment. Full-time benefits are provided; equal opportunity employer statement included.