Customer Service
On-siteRaleigh, North Carolina, United States
Job Summary
Field incoming customer calls to provide accurate order assistance and resolve inquiries by investigating root causes and coordinating solutions. Build and maintain strong customer relationships while assisting clients with product selection, basic troubleshooting for propane and natural gas equipment, and invoice generation. Support inventory and order fulfillment across phone and online channels, maintaining accurate records of interactions and account details. Take on additional tasks and projects as assigned by supervisors. Requires experience in the LP/propane, natural gas, or related industries such as HVAC/plumbing, along with strong communication skills and technical aptitude.
Required Qualifications
- Experience in the LP/propane, natural gas, or a related industry such as HVAC/plumbing
- Prior experience in a customer service or order support role
- Strong verbal and written communication skills in English
- Working knowledge of Microsoft Word and Excel
- Strong organizational and multitasking abilities
- Capacity to prioritize and manage time effectively
Desired Qualifications
- Familiarity with propane system components (tanks, regulators, valves, fittings, hoses, connectors) and related appliances
- Technical experience
- Technical aptitude
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