Customer Service/Support Specialist I
On-siteSantiago, Santiago Metropolitan, Chile
Job Summary
Welcome clients, visitors, and stakeholders while coordinating logistics for classroom reservations, site visits, and special activities. Handle incoming inquiries via calls and emails, ensuring timely resolution and escalation. Support simulator operational contingencies by reporting failures, managing schedule disruptions, and communicating with relevant stakeholders. Conduct routine facility walk-throughs to identify improvement opportunities and maintain a safe, organized environment. Manage customer satisfaction surveys through Qualtrics, analyze results, and present findings to leadership. Coordinate travel arrangements for staff and instructors, including flights and accommodations, while overseeing supply inventory and equipment maintenance requests. Schedule appointments, prepare meeting rooms, and assist with general administrative tasks such as document preparation and credential management.
Required Qualifications
- Native or fluent Spanish
- Intermediate to advanced English proficiency, both written and spoken
- Strong customer service orientation and interpersonal skills
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to prioritize multiple tasks and meet deadlines
- Problem-solving and decision-making capabilities
- Attention to detail and commitment to quality
- Ability to work effectively under pressure and adapt to changing priorities
- Strong teamwork and collaboration skills
- Proficiency in Microsoft Office applications and digital collaboration tools
Desired Qualifications
- Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field
- Previous experience in customer service, administrative support, office coordination, or a related role
- Experience working in a fast-paced, customer-focused environment
- Experience with survey or customer feedback platforms (e.g., Qualtrics)
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