Customer Service Support Representative - Specimen Management (Onsite)
On-siteBirmingham, Alabama, United States
Job Summary
Resolve routine customer requests via inbound, outbound calls, or the Internet by speaking with customers in a courteous, friendly, and professional manner. Qualify and establish new customers, research complex issues using multiple databases, and notify clients of test results accurately. Review test forms for discrepancies, provide additional education, and perform administrative support for medical record management and CRM data maintenance to ensure HIPAA compliance. Act as a liaison between Labcorp, the customer base, and patients while participating in activities designed to improve customer satisfaction and business performance.
Required Qualifications
- High School Diploma or equivalent
- 3 months or more of customer service experience
- Proficient with Microsoft Office programs
- Ability to work independently and within a team environment
- High level of attention to detail with the ability to prioritize and multitask
- Ability to work in a fast paced production environment and meet established turn-around times
- Strong communication skills; both written and verbal
- Ability to handle the physical requirements of the position
- Flexibility to work overtime or other shifts depending on business needs
Desired Qualifications
- Associate's degree
- 3 months or more of contact center or call center environment
- 3 months or more of healthcare industry experience, such as a physician's office or a hospital
- Experience with Salesforce.com and/or Laboratory Information Systems
- A high level of professionalism and a strong customer service orientation
- Ability to work in a fast paced production environment and meet established turn-around times
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