Customer Service Support Rep
On-siteGreen Bay, Wisconsin, United States
Green Bay, Wisconsin, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Collaborate with internal quoting and client success teams to learn customer needs, provide accurate quotes, and assist with the order fulfillment process. Review technical drawings and schematics to identify product needs, compile detailed material and labor lists, and evaluate projected costs to generate estimates. Address customer concerns, answer questions, and follow up on orders and due dates while tracking quote lead times and success rates. Independently manage workload, balance competing priorities, and optimize time using analytical skills to identify cost-affecting variables.
Required Qualifications
- Intermediate to advanced Microsoft Excel, Word, and Outlook proficiency
- Experience using an ERP (enterprise resource planning) system (preferably Epicor)
- Ability to work on-site
- High school degree or equivalent
- Ability to clearly communicate ideas, ask clarifying questions, actively listen to others, and adjust communication styles to fit different situations and audiences
- Excellent problem-solving skills with the ability to identify and address cost-affecting variables
- Mathematical and analytical skills
- Sharp attention to detail with the ability to review data to ensure proper completion
- Ability to independently manage your workload, balance competing priorities, and optimize your time
- 2+ years of estimating or customer service experience
- Manufacturing experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.