Customer Service Support (Lisbon) – French + English (C1)
$11,160–$11,160 year
On-siteParis, Île-de-France, France
Job Summary
Deliver exceptional customer support to French and English-speaking users regarding payment accounts and transactions. Handle inquiries with high empathy, security awareness, and professional communication while maintaining accuracy in a fast-paced environment. Support a major global Payment Solutions Account in Lisbon, Portugal, on a 6-month contract with a 24/7 rotational schedule including night shifts. Compensation includes a base salary of €930 per month plus a €65 performance allowance, paid across 14 and 11 months respectively. Candidates must possess native or fluent French (C1/C2) and solid English (C1), with at least one year of customer service experience.
Required Qualifications
- Native or fluent (C1/C2) in French
- Solid C1 level in English
- Ability to achieve a C1 score on the Harver English assessment
- Minimum of one year of experience in Customer Service
- Proven, strong customer-oriented approach
- Comfortable working a 24/7 rotational schedule
- Night shifts
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