Customer Service Support Associate - Bob Squad
On-site · Greenfield, Wisconsin, United States
Job Summary
Provide omnichannel customer support in-store, by phone, and across digital platforms to ensure a smooth shopping experience; assist with orders, manage calls, and support store teams; perform order entry and payment processing with cash handling, multitask, and apply problem-solving and root-cause analysis to customer issues; leverage technology and support systems with a focus on guest communication, empathy, and professionalism; role is full-time, in-store with required flexibility to work nights, weekends, and holidays; ideal candidate demonstrates strong communication, basic computer skills, adaptability to learn systems, and a customer-first mindset.
Required Qualifications
- Must be at least 18 years old to be considered for employment with Bob’s
- Ability to work flexible retail hours including weekends and holidays
- Strong verbal communication, judgment, and customer service skills
- Basic computer proficiency and willingness to learn new technologies
- Physical Demands: Ability to stand and walk on showroom floor; sit and perform computer-based work; speak clearly on phone and use standard office equipment
- Diversity and equal opportunity employer statement included in posting
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