Customer Service Support Associate - Bob Squad

Customer Service Support Associate at Bob’s Discount Furniture delivers omnichannel service in-store, over the phone, and across digital platforms to ensure a smooth shopping experience. Responsibilities include assisting guests with orders, managing calls, order entry and accuracy using support systems, cash handling and payment processing, multitasking across functions, solving problems and performing root-cause analysis, and supporting store teams with technology and service excellence. The role requires strong customer-focused communication, adaptability to a retail schedule, and a team-oriented approach in a dynamic environment.