Customer Service Support Associate - Bob Squad
$35,830–$35,830 year
On-site · Riverdale, New York, United States
Job Summary
Customer Service Support Associate role responsible for delivering omnichannel guest support in-store, over the phone, and across digital platforms. Responsibilities include assisting guests with orders, managing calls, supporting store teams, and using technology to ensure a smooth shopping experience. Key activities involve guest communication with empathy, order entry and accuracy using support systems, cash handling and payment processing, multitasking, problem-solving, and root-cause analysis. The position emphasizes customer focus, professionalism, and an ability to support multiple functions in a dynamic retail environment, with a flexible retail schedule and in-store responsibilities.
Required Qualifications
- Must be at least 18 years old to be considered for employment with Bob’s
- Ability to work flexible retail hours
- Strong verbal communication, judgment, and customer service skills
- Basic computer proficiency and willingness to learn new technologies
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