Customer Service Support Associate - Bob Squad
On-site · Monroeville, Pennsylvania, United States
Job Summary
Customer Service Support Associate will assist guests in-store, over the phone, and across digital channels to ensure a smooth shopping experience. Responsibilities include handling orders, managing calls, supporting store teams, entering data in support systems, cash handling and payment processing, and delivering omnichannel service with empathy and professionalism. Candidates should have strong communication skills, problem-solving abilities, be tech-savvy, and capable of multitasking in a dynamic retail environment; role requires flexibility to work nights and weekends in-store.
Required Qualifications
- Must be at least 18 years old to be considered for employment with Bob’s
- Ability to work flexible retail hours
- Strong verbal communication, judgment, and customer service skills
- Basic computer proficiency and willingness to learn new technologies
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