Customer Service Supervisor
$45,760–$61,776 year
On-site · North Brunswick, New Jersey, United States
Job Summary
Customer Service Supervisor leads and trains Associates to deliver exceptional customer service while supporting store operations, inventory management, and safety. Responsibilities include resolving inquiries, collaborating with leadership to reach sales and expense goals, driving shift performance, ensuring adherence to customer service programs and store technology, managing cash processes and vendor check-ins, maintaining accurate inventory through cycle counts and smart ordering, and supporting associates with development and training to drive sales. Key skills include strong customer service, relationship-building, communication, team leadership, and adaptability across varied shifts; eligibility requires a high school diploma or GED, 18+ years, reliable transportation, and flexible availability. Benefits include comprehensive medical/dental/vision, ESOP, 401(k) with match, tuition reimbursement, paid time off, parental leave, store discounts, and wellness programs. The role is based in North Brunswick, NJ, at a Wawa store and aligns with Wawa’s commitment to inclusive, supportive employment and opportunities for career growth.
Required Qualifications
- High School Diploma or GED equivalent
- Supervisory experience is a plus
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays
- Strong customer service, relationship-building, and communication skills
- Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
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