Customer Service Supervisor
On-siteDanielson, Connecticut, United States
Job Summary
Lead the customer service team and drive customer retention through effective execution of SPIROL's Order Fulfillment Process. Provide coaching, develop employees, and manage escalated customer situations while supporting recruiting and onboarding efforts. Ensure the department meets service objectives and leads process improvement initiatives within a manufacturing environment. This 100% on-site role in Danielson, CT requires 3+ years of customer service leadership experience and strong operational skills. Join a global manufacturer delivering engineered metal fasteners across automotive, aerospace, and green energy sectors.
Required Qualifications
- 3+ years of customer service leadership experience
- Experience leading and developing teams
- Proven ability to manage competing priorities
- Experience with performance management, coaching, and employee development
Desired Qualifications
- Manufacturing environment strongly preferred
- ERP and business systems experience is considered ideal
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