Customer Service Supervisor
$65,000–$80,000 year
On-siteHauppauge, New York, United States or Hicksville, New York, United States
Job Summary
Oversee daily department workflow, investigate and resolve problems regarding tests and results, and monitor interactions to analyze data for improvement recommendations. Schedule employee shifts, approve time off, and document performance issues while providing coaching to staff. Ensure HIPAA compliance, participate in candidate selection, and oversee training for new and existing employees. Communicate via phone and email with internal departments and patient offices to facilitate problem resolution. This role supports the laboratory operations team at a leading provider of state-of-the-art diagnostic services.
Required Qualifications
- 2 year Associated Degree or equivalent
- Minimum 5 years working in a customer service driven environment
- Minimum 1 year Supervisory experience, preferred
- Excellent customer service skills including excellent oral and written communication
- Ability to handle a heavy call volume
- Excellent interpersonal skills with management, team members, patients, clients and partners
- Ability to make immediate decisions and sound judgment calls
- Proficient skills in keyboard and operating computer system
- Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism
- Proper judgment when exposed to confidential information
- Creative problem solving skills
- Ability to handle a heavy call volume
- Excellent interpersonal skills with management, team members, patients, clients and partners
- Ability to make immediate decisions and sound judgment calls
- Proficient skills in keyboard and operating computer system
- Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism
- Proper judgment when exposed to confidential information
- Creative problem solving skills
Desired Qualifications
- Minimum 1 year Supervisory experience, preferred
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