Customer Service Supervisor- SEA Airport
On-siteSeaTac, Washington, United States
SeaTac, Washington, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Oversee daily customer service operations, monitor agent performance, and resolve escalated passenger complaints while ensuring adherence to airline policies and safety regulations. Train and mentor staff on best practices, coordinate shift rotations, and facilitate communication between agents and airport departments. Manage ticketing systems, prepare performance reports, and contribute to recruiting new customer service personnel. Maintain up-to-date knowledge of flight information and gate assignments to streamline service processes.
Required Qualifications
- 18 years of age or older
- Must be legally authorized to work in the country of employment
- Communicate effectively in English (reading, writing, speaking)
- 5 years of customer service experience
- 2 years of Customer Service Lead
- Knowledge of the Aviation Industry
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Flexible to work various shifts including nights, weekends and holidays
- Ability to lift up to 70 pounds
- Close vision (clear vision at 20 inches or less)
- Distance vision (clear vision at 20 feet or more)
- Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
- Ability to hear and respond to the spoken voice and to audible alarms
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