Customer Service Supervisor

Direct and manage the Customer Service Department by coaching, developing, and training associates while minimizing turnover and controlling labor costs. Maintain proper internal controls for all customer financial transactions, including balancing and reconciling cashier tills, and verify cash controls to prevent losses. Handle incoming phone calls, manage the Customer Service Desk for refunds and exchanges, and assist customers with product questions and store navigation. Ensure front entrance areas and common public spaces remain clean, safe, and stocked with necessary equipment like grocery carts. Replenish merchandising displays in the check stand area, address scanning issues, and notify store leadership of loss prevention or equipment repair concerns. Analyze customer and associate feedback to develop processes for improvement and perform other duties as assigned.