Customer Service Supervisor
$31,200–$31,200 year
On-siteHudson, Ohio, United States
Job Summary
Lead and supervise daily operations of a Customer Service team, ensuring service, productivity, quality, and attendance expectations are consistently met. Monitor workforce performance metrics including call volume, service levels, schedule adherence, and average handle time to drive departmental goals. Coach, develop, and hold employees accountable through regular feedback, one-on-one meetings, and performance evaluations. Serve as the primary escalation point for complex customer issues while partnering with Training, Quality Assurance, and Operations teams to improve processes. Foster a positive, customer-focused culture that promotes employee engagement and adherence to company policies.
Required Qualifications
- High school diploma or equivalent
- 3+ years of experience in service administration, call center operations, or related roles
- previous supervisory or team lead experience
- Strong organizational and multitasking abilities
- proven ability to manage team workflows
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to coach, motivate, and hold team members accountable
- Proficiency using Microsoft Office Suite
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
Desired Qualifications
- Experience in the home improvement/construction industry
- Experience working in a direct-to-consumer organization
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.