Customer Service Supervisor
On-site · Mexico City, Mexico City, Mexico
Job Summary
The Customer Service Supervisor performs various activities including reviewing and maintaining order portfolios, supporting CS analysts and internal areas, ensuring compliance with company metrics, preparing weekly reporting of functions and incidents, registering customer complaints, resolving those complaints, and following up on unresolved issues. The role requires effective communication, teamwork, attention to detail, leadership, and organizational skills. A background in Administration of Businesses, Industrial Engineering, or Commercial Relations is essential.
Required Qualifications
- Administración de Empresas
- Ing. Industrial
- Relaciones Comerciales
Desired Qualifications
- Manejo de SAP
- Excel intermedio
Additional Requirements
- Underrepresented Ethnic Minority Groups
- Women
- Veterans
- Individuals with Disabilities
- Sexual Orientation
- Gender Identity
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