Customer Service Supervisor - iGaming - Onsite, Philippines
On-site · Manila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead and supervise a customer service team for an iGaming platform, building CS operations for launch; manage ticket queues, live chat, and email; develop SOPs and knowledge base; monitor performance metrics and QA; coordinate with Risk/Fraud, CRM, and Product; oversee shift scheduling and training; require 2+ years in iGaming CS and strong English communication.
Required Qualifications
- Minimum 2 years of experience in customer service within iGaming
- Experience supervising or team-leading a group of customer service agents
- Strong understanding of customer service metrics and quality standards
- Experience with ticketing systems and live chat tools
- Must be authorized to work in the Philippines
- Strong communication skills in English
Desired Qualifications
- Minimum 2 years of experience in customer service within iGaming
- Experience supervising or team-leading a group of customer service agents
- Strong understanding of customer service metrics and quality standards
- Experience with ticketing systems and live chat tools
- Must be authorized to work in the Philippines
- Strong communication skills in English
Additional Requirements
- Must be authorized to work in the Philippines
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