Customer Service Supervisor I
$100,000–$150,000 year
On-sitePasig City, Metro Manila, Philippines
Pasig City, Metro Manila, PhilippinesOn-siteFull Time$100,000–$150,000 yearLarge
Full TimeLarge
Job Summary
Lead a team of 15–25 inbound customer service agents by supervising daily operations, coaching on best practices, and monitoring KPIs to drive productivity and quality. Conduct regular performance reviews, manage scheduling and payroll submissions, and support hiring, onboarding, and disciplinary actions. Collaborate with QA, Training, IT, and Recruiting to ensure adherence to corporate policies while serving as a subject matter expert on client-specific processes. This full-time on-site role requires local availability and includes a Level II background check and drug screening.
Required Qualifications
- Minimum of 3 years of call center experience or 1 year in a supervisory role
- Associate's degree or equivalent combination of education and experience
- Strong communication, leadership, and interpersonal skills
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Experience with call center tools and performance metrics (KPIs, SLAs)
- Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment
- Proven ability to coach and develop team members effectively
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be local and able to report to one of our physical contact center locations
Desired Qualifications
- Experience in military, local, state, or federal government environments
- Degree from an accredited two- or four-year college or university
- Experience managing both remote and on-site teams
Additional Requirements
- Candidates must be local and able to report to one of our physical contact center locations.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Job offers are contingent on background/security investigation results.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.