Customer Service Supervisor Freight Forwarding
On-siteJakarta, Jakarta, Indonesia
Job Summary
Lead and coordinate the Customer Service Team to deliver fast, excellent solutions and establish lasting relationships with clients. Resolve product or service problems by clarifying complaints, determining causes, selecting export and import services, expediting corrections, and following up to ensure resolution. Prepare and check documents and reports on export-import activities while coordinating with agents across all forwarding activities. Attract potential customers by answering product questions and suggesting relevant services. Requires a bachelor's degree or diploma, 10 years of experience in Customer Service Exim in Freight Forwarding, and familiarity with AMS, ACI, PIB, PEB, and Manifest systems. Based in Jakarta.
Required Qualifications
- Bachelor's degree (S1) or Diploma (D4)
- At least 10 years of working experience as Customer Service Exim in Freight Forwarding (especially Sea Shipments)
- Capability to handle AMS, ACI, PIB, PEB, Manifest etc.
- Familiarity with transportation and forwarding services
- Excellent command of both written and spoken English
- Strong and well developed communication and interpersonal skill
- Good communication skill, well organized, high motivation, good analytical thinking
- Pleasant personality, tight in follow up and detail oriented
- Willing to be placed in JAKARTA
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